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  • ELEVENSIX WARRANTY RESET PROGRAM

    Ride. Service. Repeat.

    We build our products to be durable NOT disposable.

    Adding to an already superior product, we are raising the bar even higher with the introduction of our new Factory Warranty Reset. With this program every ELEVENSIX shock serviced within 12-14 months of its original purchase date or within 12-14 months of its last service date will automatically have the full warranty reset for another 12 months. That’s right! A warranty without an expiration date provided that you have an annual basic Factory Rebuild completed.

    FAQ's

    How long is the warranty on an elevensix?

    Each ELEVENSIX shock has a one year warranty. Each time the shock is serviced by an Authorized Service Center, the warranty is reset from the service date for 1 full year.

    What if i buy a used shock? Does it qualify?

    Yes! Even if you're not the original owner you're able to send in a shock purchased in the used marketplace for our Factory Rebuild which then resets the warranty.

    Is the warranty reset transferable?

    Yes, provided that you’re able to provide a receipt showing proof of purchase or the last Factory Rebuild service from the previous owner of the shock.
    Upon transfer of ownership, for the warranty to apply, the shock must be installed on the bike model that it is intended for and be retuned/resprung for the proper rider weight.

    Is the shock required to go back to PUSH for service?

    No. The warranty reset can also be carried out by one of our Authorized Service Centers. A full list can be found by clicking here: Service Center Locator

    Where do I start?

    If you want to send your shock directly to PUSH click here: ELEVENSIX Service Form
    For a complete list of available Authorized Service Centers click here: Authorized Service Centers

    Complete Warranty Information

    PUSH Suspension Warranty

    PUSH Industries Incorporated, hereafter referred to as PUSH, a Colorado corporation having offices at 1520 Taurus Ct., Loveland, CO 80537. PUSH makes the following LIMITED WARRANTY with respect to its suspension products. PUSH LIMITED WARRANTY LIMITED ONE (1) YEAR WARRANTY ON SUSPENSION PRODUCTS Subject to the limitations, terms and conditions hereof, PUSH warrants, to the original retail owner of each new PUSH suspension product, that the PUSH suspension product, when new, is free from defects in materials and workmanship. This warranty expires one (1) year from the date of the original PUSH suspension product retail purchase from an authorized PUSH dealer or from a PUSH authorized Original Equipment Manufacturer where PUSH suspension is included as original equipment on a purchased bicycle, unless otherwise dictated by requirement of law.

    TERMS OF WARRANTY

    This warranty is conditioned on the PUSH suspension product being operated under normal conditions and properly maintained as specified by PUSH. This warranty is only applicable to PUSH suspension purchased new from an authorized PUSH source and is made only to the original retail owner of the new PUSH suspension product and is not transferable to subsequent owners. This warranty is void if the PUSH suspension product is subjected to abuse, neglect, improper or unauthorized repair, improper or unauthorized service or maintenance, alteration, modification (to include, but not limited to, using a non-PUSH branded spring or non-PUSH branded coil and/or using non-PUSH branded mounting hardware), accident or other abnormal, excessive, or improper use. Should it be determined, by PUSH in its sole and final discretion, that a PUSH suspension product is covered by this warranty, it will be repaired or replaced, by a comparable model, at PUSH’s sole option, which will be conclusive and binding. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. This limited warranty does not apply to normal wear and tear, malfunctions or failures that result from abuse, improper assembly, neglect, alteration, improper maintenance, crash, misuse or collision. Subject to the terms and conditions of this warranty, leaking seals will be replaced within 90 days from the original date of purchase. Such replacement notwithstanding, seals are subject to relative movement between parts and are normal wear and tear items not subject to warranty coverage. This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect. THIS IS THE ONLY WARRANTY MADE BY PUSH ON ITS SUSPENSION PRODUCTS AND COMPONENTS, AND THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED.