Please Note: All damper settings are set from "Full Closed" (Firmer) as a starting position. "Full Closed" is achieved by turning the adjuster clockwise until it comes to a stop. This would be considered the adjusters zero point. So if the recommended position is "9 out from full closed" you would start by turning the adjuster completely clockwise until it stops, and then proceed to turn the adjuster counter-clockwise listening/feeling for 9 clicks of adjustment.